Massage Policies

Cancellation Policy

24 hours’ notice is required to cancel or reschedule any massage. Cancellations made less than 24 hours before the appointment, and missed appointments, will be charged the full amount of the service.

Our Policies

1. Massage sessions begin and end at the scheduled time. A session that starts late because of the client’s late arrival will still end at the scheduled time, and the client will be billed for the full time.
2. All clients will be treated with respect and dignity. Personal and professional boundaries will be respected at all times.
3. Clients must provide an accurate health history and agree to inform their therapist of any updates or changes to their health or medical condition.
4. Any client with a contagious condition, including the common cold, influenza, stomach flu, coronavirus, meningitis, shingles, or contagious skin conditions, must not come into the office and should call to inform the therapist before the scheduled appointment time. Clients may reschedule their appointment after the contagious condition has resolved.
5. Clients with signs or symptoms of an active systemic or localized infection (e.g., fever, sore throat, swelling) at the time of a scheduled massage are asked to notify their therapist and reschedule their appointment.
6. Massage therapists provide only therapeutic massage and modalities that are within the scope of practice for this licensed profession. Clients with acute injuries or conditions that are outside the scope of practice for massage should consult with their doctor.
7. All clients will be appropriately draped with a sheet at all times during the massage session. Only the area(s) of the body currently being worked on will be exposed. The genital area is never exposed or massaged.
8. Client privacy and confidentiality will be maintained at all times.
9. Any client who arrives under the influence of drugs or alcohol will be asked to leave.
10. This is a non-smoking, odor-neutral massage office.
11. Clients are expected to be clean and to have showered before receiving a massage (on the same day).
12. All clients are provided with a competent and professional massage by a licensed massage therapist, focused on the needs of each individual client.
13. Harassment of any kind is not tolerated. The session will be terminated if harassment occurs or if the practitioner’s safety is compromised in any way.